Email Reminders

A huge part of the Online Photo Submission process is getting cardholders to engage. You could have the best technology, a brilliant strategy, and a top notch staff, but if cardholders don't submit a photo, it's all for nothing. One of the ways we try and help you drive cardholder engagement is through email reminders. It's a really practical way to keep them moving along through the Online Photo Submission pipeline. 

How do reminders work? 

Email reminders are a resend of the Welcome Email. If you set up your organization with a maximum number of invitations set to 3, the user will receive a total of 3 Welcome Emails. This includes the Welcome Email sent to the user if they were provisioned through the Bulk Import method. 

The days between invitations is the number of days between each Welcome Email. Check out the screenshot below to see the timing of email reminders for an organization that has the Days Between Invitations set to 3.

The Set Up

If you have the Super Director role, you can set up the email reminder feature underneath the Email Settings section of the organization settings page.

Days Between Invitations

Under Email Settings, scroll down to Days Between Invitations. Here you can select the amount of days you would like between each email reminder. 

Maximum Number of Invitations

Below Days Between Invitations you will see Maximum Number of Invitations. Here, you can select the total number of Welcome Emails you would like to go out to the users.

The email reminder will generally be sent around the same time that the cardholder received their first welcome email. Once they submit their photo, they will no longer receive the email reminders.