Custom Email Address

By default, any emails that CloudCard sends to cardholders (welcome emails, approval/denial emails, etc) come from hello@onlinephotosubmission.com. However, A+ and Enterprise customers have the option to set up a custom email address within CloudCard so that emails come from an address with their organizations name. This can greatly increase email deliverability and user engagement, since the emails will come from a domain your cardholders recognize. We can utilize a pre-existing email address or you can create a new email address specifically for CloudCard emails.

CloudCard utilizes AWS Simple Email Service (SES) to send emails to cardholders. The process to set up a custom email address with CloudCard is simple:

1. We will register the email address you've provided with SES. You'll receive an email to that inbox (sent from AWS) asking you to verify ownership of the inbox. All you need to do is click the link to complete the verification process! 
2. Next, we'll provide you with the DKIM records* that need to be added to your organization's DNS. 
3. Once these records are added by a DNS administrator at your organization, we'll change your organization settings in CloudCard to utilize the custom email address.

By verifying ownership and setting up DKIM, emails that are sent from CloudCard pass DMARC authentication and won't be flagged as spam or spoofed mail by most email filters. For more information regarding how AWS implements DKIM with SES, please see the AWS DKIM Documentation.

If you have any additional questions, CloudCard's technical team is always available to get on a call to discuss this topic further!

*These records will be available in a csv file in your shared implementation folder on Google Drive.